Returns and refunds

Return eligibility

We generally do not accept returns or refunds for a change of mind. Exceptions include defective items, an item supplied in the wrong model, colour, size or style, an unavailable item, and other situations accepted by the store.

Personalised or customised items cannot normally be returned or exchanged unless defective or supplied incorrectly. If you selected the wrong device model and received the model you ordered, this does not qualify for a return, refund or exchange.

Defective or incorrect items

Contact us within 14 days after delivery if an item is defective or incorrect. Include your order number, proof of purchase and photos showing the issue. Where we confirm that the problem was our responsibility, an eligible item may be returned for an exchange or a refund.

Approval and condition

Contact the store and obtain approval before sending a return. Unauthorised returns are not accepted. Items must be unused, in their original condition and packaging, with a receipt or other proof of purchase.

When a return is approved, we provide the return address and instructions. After receipt and inspection, we notify you of the outcome. An approved exchange replaces the affected item with the same model or the correct item originally ordered; exchanges for a different product are not supported.

Refunds

After an approved return is received and inspected, an approved refund is issued to the original payment method. Your bank or payment provider may need additional time to post it.

Accepted non-quality returns

If the store accepts a return for a reason unrelated to product quality, the customer pays return postage and an additional US$9.99 shipping charge is deducted from the refund.

Questions

Email chenhaolong423@gmail.com before returning an item. This policy does not remove rights that applicable consumer law makes mandatory.